Zalda Ltd

complaints procedure

At Zalda we go the extra mile, we turn the page, look for the detail, aim to provide you with the sort of unquestionable service that you simply take for granted - we get the job done to the very best of our ability.

As BVRLA Leasing Brokers we are required to provide you with a complaints procedure to ensure you are dealt with in a professional and timely manner. Just as you would expect.

By letting us know you're unhappy with the service you've received, we have the opportunity to put things right. You can make an initial complaint here, in the first instance, by e-mailing the owner of Zalda Limited by using the link below. Who will respond in a swift manner to acknowledge receipt of your e-mail and then seek to engage with you to find a solution. You should expect to wait no longer than one working week for acknowledgement or your e-mail.

 

Should you of given Zalda Ltd an opportunity to respond and still be dissatisfied with your response from Zalda Ltd.

 

You also have the right to then proceed to BVRLA Conciliation Service.

www.bvrla.co.uk/advice/guidance/using-bvrlas-conciliation-service

 

 Or the Financial Obudsman Service.
www.financial-ombudsman.org.uk

BVRLA Registration Number - 1984.

Zalda Limited are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority.
Registered No : FRN 664522